Online Banking access is granted to each individual owner of an account. While joint account owners are both permitted access to their joint account, each party is assigned his/her own unique Access ID. Due to the distinct nature of online profiles, it is recommended that users do not share access, but rather each owner obtain his/her own login information.
The following browsers are supported by our Consumer Online Banking system:
Micorsoft Windows (98, ME, 2000, XP, Vista):
- Microsoft Internet Explorer, version 6.0 or higher
- Netscape Navigator, version 6.1 or higher
- Mozilla Firefox, version 1.0 or higher
- Opera, version 7.54 or higher
Mac OS X:
- Netscape Navigator, version 7.0 or higher
- Mozilla Camino, version 0.8.1 of higher
- Apple Safari, version 1.0 or higher
- Mozilla Firefox, version 1.0 or higher
- Opera, version 7.54 or higher
Consumer Online Banking support is available:
- Monday through Friday - 7:00 am to 8:00 pm ET
- Saturday - 8:30 am to 2:00 pm ET
- Sunday - 10:00 am to 2:00 pm ET
You may contact us by telephone at (866) 224-1379.
E-Mail support is available at support@lakelandbank.com.
Enroll for Consumer Online Banking today by visiting the Online Banking Enrollment Page and completing the enrollment form. After your application has been approved, you will be contacted via e-mail or mail with your Access ID and temporary password.
Or, visit your local branch of Lakeland Bank to complete an Online Banking Enrollment Form. After your application has been approved, you will be contacted via e-mail or mail with your Access ID and temporary password.
To enroll for Consumer Online Banking, you must have an account with Lakeland Bank, access to the Internet and a valid e-mail address.
To download transactions into your software application, choose ‘Export’ on the Transaction menu from the account you want to download. Choose the desired statement cycle (e.g. ‘Previous Statement’), then select ‘Intuit Quicken (.QFX)’, ‘Intuit QuickBooks (.QBO)’, ‘Microsoft Money (.OFX)’, or ‘Comma Delimited (.CSV)’ export format and click the Export button. When prompted with the download requestor, click “Open” to load the transactions directly into your financial management software.
If you believe your online banking login information has been obtained by someone or another person has requested access to your account, you must contact our support center immediately at (866) 224-1379.
Online Banking profiles are protected by multiple levels of access protection. Passwords are user-defined, must be at least 7 characters (numbers and/or letters), and are case-sensitive. Entering your password incorrectly 3 times will lock out your online banking access for 5 minutes. After that time, 3 additional attempts may be made, after which your account will be disabled. Users must contact us at (866) 224-1379 to unlock online access.
Access to the bill pay system is available through the account number link at the bottom of your online banking account summary page.
Most payments made through the online bill pay system are sent to the payees electronically, resulting in faster and more reliable processing. However, payees that do not accept electronic payments will be mailed a check.
Processing time for electronic payments is 2-3 business days; average processing time for check payments is 7 business days.
After logging in to the online banking system, click the “Bill Pay Enrollment” button. Complete the enrollment form and begin paying bills! Set up your payees and schedule payments immediately.
Bill Payments can be made to companies, individuals, other financial institutions, or charities. The type of payee is determined by payment process:
If you have an account number with/for a payee/person, then it is created as a ‘Bill Payment’.
If you’d like to send money to an individual and don’t have his/her account information, then select “Pay A Person”.
If you’d like to send a gift check to an individual, select “Send a Gift” (additional fees may apply).
If you are looking to send a donation to a Charity, select "Send a Donation" (additional fees may apply).
Your primary account is selected during the bill pay enrollment process, and can be reveiwed in the “Pay From Accounts” section under the Options menu on the bill pay page.
Additional accounts may be added and must be approved before you are able to make payments.
Transfer Accounts must be activated by telephone or e-mail before funds may be sent.
Broadcast Messages are system-wide alerts generated by the bank and provide important and/or urgent messages such as system services or outage information.
Broadcast Messages will automatically expire after a defined number of days and cannot be deleted by the online banking user.
Some eAlerts are recurring (for example, "Checking Low Balance Alert") and provide notification every day that the criteria are met. Once the criteria have been met and an eAlert notification has been sent via e-mail, that eAlert is deleted, a new one is automatically re-created and is displayed as "Unfulfilled".
The status of an eAlert that has been sent as an online message (not eAlerts sent via e-mail) can be viewed by clicking on "eAlerts" within the 'Messages' area of the online banking home page.
- Unfulfilled - eAlert has been created but not fulfilled (event criteria has not yet been met).
- Fulfilled - eAlert event criteria has been met and online message has been sent (but not yet read).
- Distributed - eAlert online message has been read.
eAlerts are processed after the bank's nightly update has been completed. Typically, they are available on each banking day by 10:00 pm ET.
eAlerts are sent via e-mail or secure online message (viewable through the consumer online banking system). Select which method you prefer when setting-up your notification.
Consumer online banking users may establish their own eAlerts from within the ‘Messages’ area of the account summary (“Home”) page. Click ‘New’ and follow the on-screen instructions, selecting the type of alert, account number and notification method.
The following eAlerts are available:
| Low Balance | ATM Withdrawal |
| High Balance | ATM Deposit |
| Check Posted | POS Purchase |
| Deposit | CD Interest Credit |
| Withdrawal | Loan Payment |
| EFT Debit | Line of Credit Advance |
| EFT Credit |
eAlerts are electronic notifications sent via e-mail or online message that track certain consumer account activity, including low balance, automatic withdrawal, check posting – and more!
eStatement enrollment is accessed under "Options" through the consumer online banking system. Users may also be prompted to enroll for eStatements during their initial online banking login session.
*NOTE: eStatement enrollment is currently under limited release. For more information or to be included in the eStatement program, contact our call center at (866) 224-1379.
When your eStatement is available, you will receive an e-mail notification. If the eStatement is not viewed/downloaded, a reminder e-mail notification will be sent every 12 days.
NOTE: Make sure that 'ebanking@lakelandbank.com' has been added to your trusted e-mail sender's list.
Both eStatements and Online Account Statements are available through the consumer online banking system. eStatements provide an exact copy of your paper statement (including check images), while Online Account Statements provide the account transaction information in HTML format (no check images).
Adobe Acrobat Reader(TM) is required to open, view and print eStatements. Once opened, eStatements can be saved to a hard drive, CD/DVD-ROM or other media.
Only the person listed on the first name line of a joint account may enroll for eStatements. However, either owner may retrieve the eStatement from his/her online banking profile.
To access your eStatements, login to the consumer online banking system. Under the account, select the desired eStatement under 'Documents'.
eStatements are identical to your regular paper statements and notices, except that they are conveniently provided through the secure online banking system. Once enrolled for eStatements, paper statements and notices will no longer be mailed, eliminating the delays and risk of mailing statements, and reducing paper waste.
Additional bank accounts may be added to an online banking profile by completing the Business Online Banking Application and Maintenance Form (available for download from our Download Forms page). Please complete and submit the form to your local branch for processing.
Additional users may be added by the Senior Administrator (primary user) of the online banking account. Select “Add Employee” from the Administration menu. Note that simply adding an employee does not give him/her rights to any accounts or templates. Account and template access must be established for each employee under the Administration menu.
The following browsers are supported by our Business Online Banking system:
Micorsoft Windows (98, ME, 2000, XP, Vista):
- Microsoft Internet Explorer, version 6.0 or higher
- Mozilla Firefox, version 1.0 or higher*
Mac OS X (OS 10.0.38 or higher):
- Mozilla Firefox, version 1.0 or higher*
Netscape Navigator, Mozilla Camino, Apple Safari and Google Chrome are not qualified for Business Online Banking.
* Premier ACH application is only qualified for use with Microsoft Internet Explorer on Windows PCs.
Business Online Banking support is available Monday through Friday, 8:30 am to 5:30 pm.
You may contact us by telephone at (973) 948-9520, or by e-mail at support@lakelandbank.com.
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To enroll for Business Online Banking, please download the Business Online Banking Package, complete the forms and drop them off at your local branch of Lakeland Bank.
Upon approval, the Senior Administrator (primary user) will be mailed his/her Access ID and temporary password.
To enroll for Business Online Banking, you must have an account with Lakeland Bank, access to the Internet and a valid e-mail address.
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To download transactions into your software application, choose ‘Export’ on the Transaction menu from the account you want to download. Choose the desired statement cycle (e.g. ‘Previous Statement’), then select ‘Intuit Quicken (.QFX)’, ‘Intuit QuickBooks (.QBO)’, ‘Microsoft Money (.OFX)’, or ‘Comma Delimited (.CSV)’ export format and click the Export button. When prompted with the download requestor, click “Open” to load the transactions directly into your financial management software.
Templates are used to access different funds transfers through the online banking system. By default, a template is created for Internal Transfers (from one Lakeland Bank account to another under the same title/ownership). Using this template, a user may select the “from” and “to” account, as well as the amount and transfer date.
Additional templates may be created for routinely performed transfers (e.g. “Payroll Transfer” – from the general account to the payroll account) to increase efficiency and reduce data entry errors.
Wire Transfer and Tax Payment Templates can also be added.
If you believe your online banking login information has been obtained by someone or another person has requested access to your account, you must contact our support center immediately at (866) 224-1379.
Online Banking profiles are protected by multiple levels of access protection. Passwords are user-defined, must be at least 7 characters (numbers and/or letters), and are case-sensitive. Entering your password incorrectly 3 times will lock out your online banking access for 5 minutes. After that time, 3 additional attempts may be made, after which your account will be disabled. Users must contact our online banking support at (866) 224-1379 to unlock online access.
When the Multifactor Authentication security questions are answered incorrectly 3 times, the online account is disabled and must be reset by contacting online banking support.
Transactions that are determined to be “high risk”, including originating ACH, tax payments and wire transfers, require an additional layer of security. Tokens are small, electronic devices that provide a unique, one-time password that must be entered when initiating these types of transactions.
A Token is provided FREE with your business online banking enrollment. Extra Tokens are available for $20 each if required for additional employees.
Access to the bill pay system is available through the Bill Pay button at the top of your business online banking web page.
Most payments made through the online bill pay system are sent to the payees electronically, resulting in faster and more reliable processing. However, payees that do not accept electronic payments will be mailed a check.
Processing time for electronic payments is 2-3 business days; average processing time for check payments is 7 business days.
Complete the Business Online Banking Application and Maintenance Form (which can be downloaded from our Download Forms page) and choose “Add Bill Pay”. Sign and deliver the form to your local branch for processing. You will be notified when your bill payment service has been activated.
Bill Pay support is available Monday through Friday, 7:30 am to 11:00 pm ET. You may contact our bill pay support area as follows:
You will be provided with your online banking Access ID as well as instructions on how to view and access your account via email.
Upon receipt of necessary documentation and information verification, your account will be opened. Depending on the method of funding and your approval status, account may take three or more days to be opened. You will receive a “Welcome to Lakeland Bank” email indicating that your account has been opened. Additional information regarding online banking will be provided in subsequent emails with other items mailed as requested (debit card, checks, etc).
The application should take you approximately 10-15 minutes to complete. After the application is completed, you will receive an “Application Confirmation” notice via email, which will indicate that the approval of your account is pending.
Necessary documents to send:
Check (if you decided to fund your account by mailing a check)
Signature card (mail using the instructions printed on the card)
If opening a joint account, the same information required for the Primary applicant is required for the Joint applicant. If you have already completed the online account opening process and wish to add a joint applicant, please visit one of our conveniently located branch offices.
You can save the online account application in the event that you are unable to complete it. You will receive an email containing your saved application number, which will available for 30 days.
For security reasons, you cannot make any modifications to the information that has already been provided in the online account information. You can, however, start another application.
If you are not a U.S. Citizen and are interested in opening an account with Lakeland Bank, we ask that you visit one of our conveniently located branch offices.
- Social Security Number
- Valid Identification (driver’s license, state issued ID, military photo ID, US passport with photo)
- Date of Birth (must be at least 18 years of age)
- Contact information (address, phone, email, etc.)
If you are not a US citizen and are interested in opening account with Lakeland Bank, please visit one of our conveniently located branch offices.
You may fund your new account through:
- Transfer from another Financial Institution (limit- $5,000)
- Check by Mail
- Credit/Debit Card (Visa, MasterCard, or Discover) (Limit- $1,000)
The following account products can be opened online:
- Totally Free Checking
- Free Now with Direct Deposit
- Platinum Tiered Money Market
- Statement Savings
- 9 Month Certificate of Deposit
- 23 Month Certificate of Deposit
The security of your personal information and online banking transactions is of utmost importance to Lakeland Bank. Please visit us at http://lakelandbank.com/html/privacy_notice.cfm for additional information.
The following products can be opened online
- Totally Free Checking
- Free Now with Direct Deposit
- Platinum Tiered Money Market Account
- Statement Savings
- 9 & 23 Month Certificate of Deposit
You must be at least 18 years of age and have the following information:
- Social Security Number
- Identification type (i.e. Current driver’s license)
- Date of birth
- Contact information (such as address, phone, email, etc)
You must be at least 18 years of age and have the following information:
- Social Security Number
- Identification type (i.e. Current driver’s license)
- Date of birth
- Contact information (such as address, phone, email, etc)
The application process is currently restricted to residents of the State of New Jersey within Lakeland’s assessment area.
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