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Job Opening Details

 

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Position

Part Time Financial Service Provider  14169

Department

Call Center  

Location

Oak Ridge  

Hours

24.50

 

 

 

Monday

8:30 AM -- 1:30 PM  

5 hrs

Tuesday

N/A  

Off

Wednesday

N/A  

Off

Thursday

8:30 AM -- 1:30 PM  

5 hrs

Friday

8:30 AM -- 1:30 PM  

5 hrs

Saturday

8:30 AM -- 2:00 PM  

5..5 hrs

Sunday

10:00 AM -- 2:00 PM  

4 hrs

 

 

 

Overtime

As Needed

Availability

Immediately

Job Requirements

Must possess excellent customer service skills and at least six months of verifiable sales experience with a willingness to cross-sell the bank's various products and services and make referrals to internal business partners. Must have excellent verbal and written communication skills and the ability to interact with all levels of customers, external and internal to the bank. Must have solid PC skills and a working knowledge of Microsoft Word. Microsoft Excel is a plus. Ability to work in a fast paced environment while maintaining a positive, professional demeanor at all times. Must be responsible, reliable, and dependable in work and attendance, and willing to function as a team member in addition to being a self starter. Must have the ability to be coached for performance and consistently demonstrate patience. Branch and/or customer service/sales experience would be a plus. Must be eligible to register with NMLS (Nationwide Mortgage Licensing System & Registry). Must be bondable.

Job Duties

Handle a high volume of customer calls in a professional manner with an enthusiastic and positive attitude. Effectively and efficiently come to resolution of customer's problem or inquiry, assess cross-selling opportunities to meet customer needs and offer products based on that assessment. This position will also require learning deposit systems and processes and related functions, i.e., input to and extract information from the bank's computer system, research account problems, etc. This position will also require learning some bank lending functions (personal loans, auto loans, home equity lines, first mortgages, etc., non-traditional banking products and services and applicable disclosure statements. Make outbound calls to set up appointments with business prospects on behalf of branch managers and line of business partners.

Comments

Scheduled hours are subject to change

 

 

 


External Applicants
Only


Current Lakeland Bank
Employees Only

 

 

 

Lakeland Bank and its affiliates consider for employment, and hire qualified candidates.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability status or any other characteristic factor prohibited by law.  As such it is affirmed in policy and practice that the Bank will support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable, federal, state, provincial and municipal laws.  The Bank also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our Team members.  Candidates must possess authorization to work in the United States, as it is not the practice of the Bank to sponsor individuals for work visas.