Business Online Banking Platform Upgrade Details
As communicated in March, we postponed our eTreasury upgrade due to the pandemic. The upgrade of our Business Online Banking system to the new eTreasury platform will occur on September 21, 2020.
The Most Important Things to Know
Here are the changes that will affect you:
Effective September 18, 2020 at 4:00pm, Business Mobile Banking will no longer be available.
Effective September 18, 2020 at 6:00pm, Business Online Banking will no longer be available.
On September 21, 2020 at 8:30am, your business will be migrated to one of the following enhanced Business Online Banking Platforms:
Find Out How These Changes Will Affect You
Your business will be assigned a platform based on your current Online Banking services.
Business Online Banking customers that only utilize Online Banking and/or Bill Payment will be migrated to eTreasury Business.
All other Business Online Banking customers will be migrated to eTreasury Commercial.
|Feature or Functionality||eTreasury Business||eTreasury Commercial|
|Business Bill Pay|
|Remote Deposit Capture|
Watch our eTreasury videos to learn more!
Additional Questions? Read our User Guides and FAQs
These are the changes you need to know to ensure a seamless transition.
IMPORTANT DATES & TIMES
SEPTEMBER 14, 2020
Information for ACH Customers ONLY: ACH payment information changes made after this time WILL NEED TO BE RE-ENTERED on the eTreasury Commercial on Monday, September 21, 2020 after 8:30am. ACH payment processing will not be impacted by this maintenance cutoff date.
SEPTEMBER 16, 2020
Business Online Banking changes made after this time WILL NEED TO BE RE-ENTERED on the eTreasury Commercial or eTreasury Business Platforms on Monday, September 21, 2020 after 8:30am.
SEPTEMBER 17, 2020
Access to Business Bill Pay will be temporarily suspended. All payments scheduled for September 18, 2020 and beyond will be processed as normal.
SEPTEMBER 18, 2020
Business Mobile Banking will no longer be available
Business Online Banking will no longer be available
SEPTEMBER 21, 2020
eTreasury Business and eTreasury Commercial Platforms, as well as the eTreasury Mobile Banking App will be available
Services & Important Details
Enhanced security measures to protect your accounts and data.
A Company ID has been added to the login process as an additional authentication element. This Company ID will be provided to you by mail approximately two weeks prior to the transition date.
Your User ID (formerly called Access ID) has not changed and is the same as what was previously used.
Your Business Online Banking password was migrated to the eTreasury Commercial or Business platform. You will be required to change this password with your initial login.
In order to receive alerts and any other system notifications you will need to confirm or register a valid email address and/or mobile devices (SMS). For SMS, once you log into eTreasury, go to "My Settings" select “My Profile”, check Enable SMS Message and agree to the Terms and Conditions. An enrollment confirmation will require a response. Note: If you utilize ACH and Wire services, Out of Band or Soft Token must be completed prior to enabling SMS.
You will need to utilize an Out of Band or Soft Token for re-verification in the new platform when there are any Profile Changes, Wire Transactions or ACH Originations (applies to Wire and ACH originators only).
Out of Band (OTP) - requires a valid email address or mobile device (SMS) and is also available for re-verification purposes (applies to Wire and ACH originators only). Once you log into eTreasury, go to “My Settings” select “My Profile” and then “Credentials” on the left side of the page. Under Re-verification Out-of-Band, you will need to enter a Pin and select “Update Credentials”. When prompted to “Please Reverify” you will enter your Pin and select generate. The 6 digit passcode will be emailed or sent via SMS to you. You will need to enter this passcode to complete your profile change or transaction.
Soft Token - once you log into eTreasury, go to "My Settings" select "Software Token Client" and select "Click here to download Token Client". Soft Token downloads may require assistance from your system administrator.
|Recurring or Scheduled Account Activity|
Any recurring ACH, Wire or Internal account transfers with an effective date after September 18, 2020 will need to be recreated on or after September 21, 2020 in eTreasury.
ACH cut off time is changing from 4:00pm to 5:30pm ET.
Wire Transfer cutoff times for Domestic and US Foreign Dollars will remain unchanged.
Wire Transfers may now be sent in Foreign Currency (FX). The FX wire cutoff time is 3:00pm.
All Wire Transfers, including recurring or future dated must be released from the Payments Activity section under Payments and Transfers.
Quicken and QuickBooks
Critical actions need to be taken prior to your transition.
You can download the app from the App Store or get it on Google Play.