Frequently Asked Questions
Business Online Bill Pay
Access to the Business Online Bill Pay system is available using the 'Bill Payments' link under Management Tools > Funds Management menu in the Business Online Banking system.
The business day cut-off time for regular bill payments is 10:00 pm Eastern Time (weekends and holidays excluded). Next-day payments* must be processed before 2:00 pm ET. The cut-off time for same-day payments* (where available) varies by biller. When scheduling a payment, an automated calendar will indicate the earliest available date for each payment.
* Additional fees apply for expedited payments. Please refer to the bill payment screen for updated fee amounts.
Most payments made through the Online Bill Pay system are sent to the billers electronically. However, certain payments may be sent via check or draft (check drawn on the user's account) and depends on one or more of the following:
- Biller's acceptance of electronic payments
- Payment amount
- User's payment history
Regardless of payment method (which is determined solely by our Online Bill Pay service), the payment will arrive at the biller on the scheduled payment date.
Complete the Business Online Banking Application and Maintenance Form (which can be downloaded from our Download Forms page) and select “Online Bill Pay”. Sign and deliver the form to your local branch for processing. You will be notified when your bill payment service has been activated.
Online Bill Pay Support can be reached at 855-727-2974 and is available 7 days a week from 7:00 am to 1:00 am Eastern Time. Bill pay investigations can be initiated from within the Bill Pay system under the Bill History tab.