Frequently Asked Questions
Card Control
Card Control is a new feature within Lakeland Bank’s Consumer Mobile Banking App which allows users to set Debit Card transaction limits, create denied transaction alerts, report lost or stolen cards, and establish card restrictions.
No, Card Control is currently available for debit cards.
No, it is not currently available within Lakeland Bank’s Business Mobile Banking App.
Card control is available to Lakeland Bank customers who have Consumer Online Banking and have downloaded the Lakeland Bank Consumer Mobile Banking App for iPhone and Android devices. The App for iPad is not currently supported.
Mobile Banking users will automatically have access to Card Control through the Consumer Mobile Banking app and will be able to manage their cards based on the accounts they have access to.
Each Consumer Mobile Banking user, including joint account owners and minors who have been issued a debit card with parental permission, will have access to card control for any card that is tied to an individual or shared account available through the Mobile Banking App.
No, any card that is linked to the same account number will show in the card “carousel” where cards are displayed in the Mobile Banking App.
Card control can be accessed through the Consumer Mobile Banking App by selecting the ‘Manage My Cards’ option on the accounts screen or by selecting the ‘Cards’ option from the ‘More’ menu.
Transaction restrictions can be based on merchant location, as well as merchant type (i.e. retail department stores, gas stations, etc.). In addition, there are dollar amount threshold controls and the ability to turn your debit card on or off.
Control settings are real time and take effect immediately after the settings have been saved.
To receive notifications for denied, blocked or restricted transactions, you must log in to your Consumer Online Banking profile, click ‘Mobile Banking’ on the navigation menu and select ‘Manage Devices’. Select ‘Change my Mobile Banking Services’ from the drop-down box and check ‘Card Controls Alerts’. Notifications are received via text message.
No, previously authorized recurring payments will continue to process and will bypass the card control edit checks.
The region shows the approximate area where the card can be used. Card control typically maps the transaction down to a zip code or city. If the city or zip code of the merchant overlaps with the selected region in the map, the transaction may be processed. There are instances where a merchant location cannot be mapped down to a zip code or city. If this occurs, card control will default to a state-level match.
Yes. International transactions can be blocked using the “International” location control. Transactions will be limited to the United States.
Specific merchant types have been created within card control, and these merchant types can be used to block card transactions by merchant category. Each of the merchant types contains various merchant category codes (MCC). Please note that it is possible for a retailer to use an MCC that may differ from the card control merchant type classification, so certain transaction restrictions may not perform as expected. Merchant types currently supported include: Retail and Department Store, Entertainment, Gas Station, Groceries, Household, Personal Services, Restaurants, and Travel.