Frequently Asked Questions
Current IPhone®, IPhone® 6, iPhone® 6 Plus, iPad® Air 2, Apple Watch®, and iPad® mini 3, running iOS8.1 or later can be used for in-app and in-store purchases. Apple WatchTM paired with iPhone 5 or later can be used with purchases in stores. iPad Pro, iPad Air 2, iPad mini 4, and iPad mini 3 can be used with in-app purchases. Devices will need to be updated with iOS 8.1 or later software in order to pay using a card in Apple Pay.
Yes, customers may continue to use their card(s) as they normally would after adding it to Apple Pay.
From within Wallet & Apple Pay, select "Remove Card" in the "Wallet & Apple Pay" section of the device Settings.
After the card is reported as lost/stolen, it will be unavailable in Apple Pay. Customers will have to add the new/replacement card to the Wallet upon receipt.
Contactless payments are transactions that use Near Field Communication (NFC) to complete a transaction. These payments do not require a physical connection between the device and the participating merchant’s checkout terminal.
The Card(s) can be added to Apple Pay in the following ways:
- iPhone: Open the Wallet app and tap the plus sign in the upper right corner. From there, simply enter the card's security code to add the card from your iTunes account. Or select "Add a different card" and use the phone camera to enter the card information.
- Apple Watch: Open the Apple Watch app on the iPhone and tap "Wallet & Apple Pay." Then tap "Add a Credit or Debit Card." From there, simply enter the card’s security code to add the card from your iTunes account. Or select "Add a different card" and use the device camera to enter the card information.
Customers will receive notifications when purchases are made using Apple Pay. To turn these notifications off, go to "Settings" and tap "Wallet & Apple Pay." From there, select the added card and turn "Card Notifications" off. Note that by turning off "Card Notifications," customers will no longer see transaction notifications or purchase history in Apple Pay.
Yes. The ten most recent transactions made using the card(s) in Apple Pay will be displayed. Go to "Settings" and select "Wallet & Apple Pay" on your supported iPhone. You can tap on an individual card and your most recent transactions will be listed
Transactions will not appear any differently than other card transactions.
Apple Payis a service that allows customers to add their card(s) to a supported Apple® device through the Wallet app and make purchases at participating merchants using their Apple® device.
There is no cost to cardholders who use their card(s) in Apple Pay. However, the card’s terms and conditions will apply for purchases. Also, additional message and data charges may apply depending on the customers’ wireless plan.
Consumer and Business debit and credit cards can be used with Apple Pay.
If the card is lost or stolen, customers should remove the card from the Wallet and call Lakeland Bank at 866-224-1379 to report the card lost or stolen.
If the card is lost or stolen, customers should remove the card from the Wallet and call the credit card issuer at 866-234-4691 to report the card lost or stolen.
If the device is replaced, customers will need to re-register their card(s) in Apple Pay.
No. Erasing the device will delete the card(s) from Apple Pay, but does not affect the plastic card. The plastic card(s) will continue to function as it normally would.
There are two ways in which you can view and manage your card(s) in Apple Pay on your supported iPhone:
- Option 1: You can view and manage your card(s) in Apple Pay by going to "Settings" and selecting "Wallet & Apple Pay" on your supported iPhone. You can tap on an individual card to manage the settings linked to that card and view your most recent transaction history.
- Option 2: You can also view and manage your card(s) in the Wallet app. When you select an individual card, you can tap the information icon (i) to manage the settings linked to that card and view your most recent transaction history.
You may be asked to provide additional information to add your card(s) to Apple Pay for security purposes. The Wallet app will tell you how to verify your card(s). After you have successfully verified your card(s), you will then receive a notification indicating that you are ready to use Apple Pay with that card(s).
Apple Pay will be locked anytime your device is locked. For your security, your device's passcode or Touch ID™ is required for every in-store purchase made with Apple Pay.
When you add your card(s) to Apple Pay, instead of using your actual card number, when you add your card, a unique Device Account Number is assigned, encrypted, and securely stored in the Secure Element, a dedicated chip in iPhone, iPad, and Apple Watch. When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment. So your actual card number(s) is never shared by Apple with merchants or transmitted with payment. Every payment requires Touch ID or a passcode, and Apple Watch must be unlocked — so only you can make payments from your device.
To pay in participating stores, just hold your iPhone near the contactless reader with your finger on Touch ID. You'll see "Done" on the display, along with subtle vibration and beeps notifying you that your payment was sent.
Using Apple Watch, double-click the side button and hold the display of your Apple Watch up to the contactless reader. A gentle tap and a beep will confirm that your payment information was sent*.
To pay within an app using an iPhone or iPad, select Apple Pay as the payment method and place your finger on Touch ID.*
*Apple Pay works with the iPhone 6 series and Apple Watch. For a list of other compatible Apple Pay devices see apple.com/apple-pay.
You can use Apple Pay at many of the places you shop every day. View the complete merchant list here. You can also use your card(s) while shopping in apps with Apple Pay at select merchants.
You will receive a notification on your phone if your transaction was successfully paid.
You may need to sign a receipt depending on the merchant.
You can make a return by contacting the merchant directly, as you would with any payment made via your plastic card(s). When making a return, we recommend that you bring your receipt and the device used for the purchase.