Frequently Asked Questions

General FAQs

  1. What if I lost my ATM/Debit Card? Who do I contact?

    During business hours, you may contact our Customer Service department or any branch to report a lost or stolen card. After business hours, please call 800-554-8969.

  2. How do I set up Direct Deposit of my paycheck with Lakeland Bank?

    Contact your employer to set up direct deposit. You will need Lakeland Bank’s Routing Number (021205376), your Lakeland Bank account number, and our mailing address: 250 Oak Ridge Road, Oak Ridge NJ 07438

  3. What types of transactions can I complete using the Telephone Banking system?

    A wide variety of transactions can be accomplished using Lakeland Bank’s telephone banking system. Learn More about a complete list of functions.

  4. How can I add or remove signers on my accounts?

    To add a signer to your account, both signers must visit a Lakeland Bank branch to update account records and signature cards.

    To remove a signer from a joint account, you will need to close your joint account and open a new account. You will need to visit a Lakeland Bank branch to complete the necessary signature cards.

  5. I completed a transfer between my savings and checking account last night using your telephone banking service. The transfer is not showing today in my balance. Why not?

    The cut-off time for transactions initiated through our telephone banking system is 6:00 p.m. Monday through Friday. Any transaction conducted before 6:00 p.m. will post to your account as of the current business day. Any transaction conducted after 6:00 p.m. will be posted to your account as of the next business day.

  6. How soon after I open my account will I receive my ATM/Debit card and new checks?

    You should receive your debit card and checks within 10 business days of opening your account.

  7. How do I change my name on my accounts?

    To change your name on your accounts, please take your updated photo ID and any supporting documents (i.e. marriage certificate, divorce, or other court papers) into your nearest Lakeland Bank branch office so that your account records and signature cards may be updated

  8. Why can't I see the information written on a check when I review my online statements?

    A check may show up blank if it is written in red, metallic, or other non-traditional ink.  Checks should always be written with a blue or black pen.